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FREQUENTLY ASKED
QUESTIONS

  • What payment methods do you accept?
    We accept bank transfers and credit cards.
  • When does production start?
    Production begins only after 50% payment and the client approves the order via email.
  • Can I pick up the products at your location?
    Yes, pickup at our showroom in Racconigi is available by appointment and free of shipping charges.
  • Can I return a product?
    The right of withdrawal is limited according to Art. 5 of Legislative Decree 185/1999. Alternatively, we offer a voucher of equal value, valid for 365 days.
  • Are the products customizable?
    Yes, many items can be custom-made or personalized. Please note that customized products are non-returnable.
  • Will I receive an invoice with my order?
    Yes, we issue a regular invoice in compliance with Italian tax regulations.
  • How is delivery managed?
    Delivery is handled by external couriers using groupage shipping. In-home delivery is available at an additional cost, to be agreed upon separately.
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