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FREQUENTLY ASKED
QUESTIONS

  • Which payment methods are available?
    We accept payments via bank transfers and credit cards.
  • When does the production process commence?
    The production process starts once we receive a 50% payment and the order is approved by the client via email.
  • Can I pick up the products at your location?
    Yes, pickup at our showroom in Racconigi is available by appointment and free of shipping charges.
  • What is your return policy?
    Our return policy is limited as per Art. 5 of Legislative Decree 185/1999. Alternatively, we provide a voucher of equal value, valid for 365 days.
  • Are the products customizable?
    Yes, many items can be custom-made or personalized. Please note that customized products are non-returnable.
  • Do you provide an invoice with the order?
    Yes, we provide a regular invoice in accordance with Italian tax regulations.
  • What are the delivery options?
    We manage delivery through external couriers using groupage shipping. In-home delivery can be arranged at an additional cost, which will be agreed upon separately.
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